Policies & Shipping Special Orders Lots O Fabric will place special orders with our vendors as needed. If not in stock, we can not promise delivery dates or availability of an item, however, we are very skilled in obtaining specific items. Simply email us with as much information as possible, and we will confirm availability. Upon ordering payment must be made in full. Back Orders Most orders ship within 2 business days. However, there are times that certain products are not available. If an item is no longer available, it will be canceled from your order and you will be notified. Shipping Customer service is available Monday – Friday 10:00 am – 5:00 pm EST. Call 513-897-0711 or EMAIL us at shackdesigns@yahoo.com ! When you check out, you will get an estimated shipping cost. This is only an estimate! Shipping totals are based on weight and destination and will be adjusted accordingly. Please call or email for exact costs. Orders placed Monday-Thursday normally ship within two business days. Orders placed Friday, Saturday and Sunday normally ship on Monday. Shipping in the United States Priority Mail: Delivery usually takes 2-3 days once we ship. You will receive notification when we ship your order. Be sure to include a telephone number and e-mail address with your order so that we may contact you if necessary. Payments may be made by credit card. All freight charges & taxes responsibility of the purchaser. A complete address must accompany each order as Lots O Fabric will not refund freight charges on undeliverable packages that are returned to us. Oversized Items Any items over 54” in length will require an oversize surcharge. This service requires a street address. Oversized items can not be delivered to P.O boxes. Actual shipping charges will be assessed according to the actual weight of the item shipped. (Sheers weigh less than tapestries, etc.) Please call 513.897.0711 or email us for an exact estimation of shipping. Terms and Conditions •We are happy to send you a 3×5 swatch you will be charged $5 dollars per 1 to 5 samples. • We cannot calculate a shipping cost during online check out; therefore the shipping charges are added afterwards. Please indicate in the comment box if you want shipping charges confirmed before your order is sent. • All prices listed are in American currency. • There is NO RETURNS or EXCHANGE on items purchased. If you are not sure, please order a sample. • Orders are usually processed within 48 hours All sales are final. We do not accept returns on any product, whether cut or not. If you are not completely sure of color, please order a sample. If you are unsure of a quantity required for your project, please consult with the person who will be completing your project. Occasionally a minimum will be required to order a fabric that is not in stock. Availability of any product is not guaranteed. Please contact us if you may need more than what you are placing your order for, so that we can check availability. Fabrics that are available and in stock are sold at the price marked both online and in store. If we need to special order an item, it may not be available at the same price. Pricing and availability are constantly subject to change without notice (a gallon of gasoline in 1997 was $0.97…).
